If a customer would like a loan vehicle whilst their vehicle is on site for any FSA- the £10 insurance fee will still apply unless confirmed with the service department- if so, please note this on the WIP created.
BACK ORDER:
17S09 (1.6 GTDI) Parts are on back order- Create OPEN WIP, Notes line on the booking saying ‘Opened WIP, emailed service and follow up the WIP with an email to the service department who will contact the customer when the parts come in.
19S12 (Ranger) – EU Ranger Brake Hose Parts are on back order- Create OPEN WIP, Notes line on the booking saying ‘Opened WIP, emailed service and follow up the WIP with an email to the service department who will contact the customer when the parts come in.
19S21 (KA) Parts are on back order- Create OPEN WIP, Notes line on the booking saying ‘Opened WIP, emailed service and follow up the WIP with an email to the service department who will contact the customer when the parts come in.
18P11 – Battery monitoring Parts are on back order- Create OPEN WIP, Notes line on the booking saying ‘Opened WIP, emailed service and follow up the WIP with an email to the service department who will contact the customer when the parts come in.
ALL DAY & WAITING:
18S39- Clutch Slip detection software ALL DAY – allocate 0.7 for the FSA and ask the customer to drop the vehicle before 10am and make it clear it will be with the centre for the day.
Or WAITING appointment is fine, allocate 0.7 and if the customer is waiting select ‘Waiting’ and advise 1 hour 30 minutes to the customer.
19B10 – Transit 2.0L – Oil Dilution ALL DAY – Change load skill to CV Mechanical and ask the customer to drop the vehicle before 10am and make it clear it will be with the centre for the day.
or WAITING appointment is fine, if the customer is waiting please use the ‘Recall Waiting’ slot at the diary and advise 1 hour to the customer.
ALL DAY ONLY:
18U05 – Transit & Transit Custom Brake Booster: ALL DAY appointment, load as CV Mechanical and allocate the time as 3.7.